FAQs


CHOCOLATES

Who makes the chocolate and where is it made?

Stéphane LeSaint develops all of the recipes and oversees all product execution. He makes all of the chocolates himself in our Bucks County Pennsylvania test kitchen.

What is the origin of your chocolate?

We use three different premium European chocolate bases to create our fine products: Swiss, French and Belgian. The type of chocolate (dark, milk or white) and the percentage of cocoa depends on the individual recipe. Our dark chocolate is a minimum of 60% cocoa and can be up to 100%.

Do you use organic ingredients?

All of the dairy products and fruits used in our chocolates are USDA Certified Organic. We support local farms and growers that produce organic. Our butter is European in origin where high standards are imposed for non-organic products.

Do your products contain any allergens?

Many of our products contain nuts, dairy products and some contain soy lecithin which is used in dark chocolate as an emulsifier. Ingredients are noted next to each chocolate description for your reference when making a selection.

Those with allergies and sensitivities should not consume these products. All of our products are created in our test kitchen that also handles peanuts, tree nuts, soy and dairy. We take great care in our handling and packing to avoid cross-contamination and ensure quality and safety./

Do your products contain hydrogenated oils?

Never.

Do you offer vegetarian, vegan or gluten-free products?

All of our products are fit for vegetarian consumption & most are gluten free.  Our Crispy Royaltines are dairy-free and fit for vegan consumption.

What is ganache?

Ganache is a French word used to describe a basic melange of chocolate and cream that is smooth in texture. We use various types of ganache in our Paves, in our Truffles and some of our Bon-Bons.

What is a bon-bon?

Typically a bon-bon is a filled chocolate. The exterior consists of a molded chocolate shell and the interior is a soft or liquid filling.

How long will your chocolates last?

Our chocolates are preservative-free and we use very little added sugar in many recipes (high concentrations of sugar prevents bacteria). Therefore the majority of our chocolates have a limited shelf life of 4 to 6 weeks if they are stored in a cool, dry place. Some of our chocolates, such as the Banana-Caramel Bon Bons, are freshest if consumed within 7 days. Our confections are shipped to you freshly made and are at their best when you first receive them.

How should I store your chocolates?

Heat obviously will cause chocolate to melt. Humidity can cause chocolate to ‘bloom’ (when chocolate turns whitish). Refrigeration is not the preferred method of storing chocolate, and although commonly used, some refrigerators can cause moisture.

We recommend storing chocolate in a cool, dry place at 18 degrees C / 64 degrees F. If you choose to store your chocolates in the refrigerator, wrap them in a tea towel to reduce humidity. Remove them one hour before serving in order for them to reach room temperature, the optimum way to enjoy chocolate.

What is ‘bloom’?

When milk or dark chocolate is exposed to humidity, it can turn a whitish color called ‘bloom’, a common chemical reaction. These chocolates are safe to consume as bloom does not effect the quality or safety of the product.

 

Orders & Policies

Shipping: Fulfilling Your Requests

As we pride ourselves on quality and make only small batches to ensure freshness, this also means we are making chocolate as fast as we can! We hope you understand that occasionally your order may not be immediately available.

Can I create a custom order?

Absolutely! Please call us directly at 1.844.9 LESAINT to discuss your needs.

Where can I purchase LeSaint French Chocolate?

Our online boutique is open 24/7 and you can make purchases directly from the site.

How can I place a wholesale order?

At this time we do not wholesale our products for retail resale. However please call us to discuss events, corporate gifts and special orders that fall outside of our online offerings.

What is your shipping policy?

We offer our customers USPS ground and express delivery. See shipping info for specific details.

As chocolates are a perishable item, we do not ship over the weekend to avoid the possibility of our product sitting in transit and melting before it arrives.

We recommend that someone is available to receive the package as we do not accept returns. Please note that once your order leaves our kitchen we have no control over the shipment and are not responsible for lost or delayed packages.

Can I do a local or same-day delivery?

We offer messenger and courier service throughout the Philadelphia area at a variety of delivery speeds starting at $10 and up. Please contact us to arrange this service. 1.844.9LeSaint (1.844.953.7246).

Do you ship internationally?

We limit our shipping to the continental United States.

How do I track my package?

Upon completion of your purchase, you will receive a final page with your order number, order details and shipping info. Once the package is in transit, an Airway Bill No (AWB#) will be available to track the status of your shipment.

Do I need to add ice-packs to my order?

During warm weather and in states with warmer climates, we will automatically add ice packs to your purchase for an additional charge of $10 per shipment.We also use temperature controlled packaging to help ensure that your chocolate arrives perfectly.

What is your return policy?

All of our chocolates and confections are of the highest quality. They are also perishable and made to order. Therefore we do not accept returns and do not issue refunds. That being said, your satisfaction is our utmost concern. If you are unsatisfied for any reason, please contact us at:

LESAINT CHOCOLATE
T: 1.844.9.LeSaint (1.844.953.7246)
E: Info@LeSaint-Chocolate.com
A: LeSaint Chocolate LLC PO Box 199 Yardley, PA 19067-8199